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Ordering Information

To Order By Phone: Call toll free (800)-222-3142 ext. 249, Mon.-Fri. 8:30-5:00 EST - Our voicemail system will receive orders after hours and on weekends.

OUR GUARANTEE
We are proud of the quality of our pewter and stand behind every piece we produce. If you are not happy with your purchase from us for any reason, you may return it for a refund (with receipt), replacement or exchange. Please call us toll free at (800)-222-3142 ext. 249 to obtain instructions or discuss with us how we can make your experience better.

DELIVERY
Most orders are shipped within 5 working days of receiving your order. If there is a delay we will send you a notice of expected delivery date. If you have a specific deadline please let us know the desired date. Due to the individual attention given to each piece of pewter, please order early for holidays and other events.

SHIPPING
We ship via USPS which normally takes about 7-10 days for delivery. For faster delivery we can ship your order UPS 3 day for an additional $15, UPS 2 day for an additional $25, or UPS Overnight for an additional $35 charge. At check out, expedited shipping will be an option that you can select.

SALES TAX
Sales tax will be added to orders shipped to Vermont and Virginia addresses.

CLAIMS
We pack your orders with great care. However if you are unsatisfied with your order in any way, please call our customer service department within 10 days of receipt for further instructions.

Important: Please retain all packing materials for damage and shortage claims until claim is resolved.

RETURNS AND EXCHANGES
Sorry, after a piece has been engraved it cannot be returned.
Include the packing slip with your shipment and the reason for return. Please send the package securely wrapped to:

Danforth Pewter, P.O. Box 828, 52 Seymour Street, Middlebury, Vermont 05753

HOW TO PLACE GIFT ORDERS
We are happy to ship your gifts directly. The on-line order form has a comments section where your gift message can be included at no charge. Every piece of Danforth Pewter holloware comes in a protective styrofoam pouch and is gift boxed for your recipient. We also enclose a card which gives care instructions and a short biographical sketch. Please fill in the shipping address section of the order form with the gift address.

DELIVERY CHARGES
These charges will be calculated automatically when you place your order online.

  • up to $30.00= $5.95
  • $30.01-45.00= $7.95
  • $45.01-85.00= $9.95
  • $85.01-125.00= $11.95
  • $125.01-185.00= $14.95
  • $185.01-250.00= $17.95
  • $250.01 and up= $19.95
Please call for shipping charges when:
  • Large orders require additional or oversized boxes.
  • Orders are being shipped outside the 48 contiguous states.

Special Delivery charges: Add $15.00 for 3 days, $25.00 for 2 days, $35.00 for overnight to each address

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