Ordering Information

TO ORDER BY PHONE
Call toll free (800)-222-3142 ext. 249, Mon.-Fri. 8:30-5:00 EST - Our voicemail system will allow you to leave a message after hours and on weekends. When we are back in the office, someone will return your call to answer any questions you have or to take your order.

PROMO CODES AND SPECIALS
Throughout the year, we will offer our customers promotional codes as well as specials from time to time. Please note, that both types of offers do have expiration dates and we cannot allow for backdating of either type of offer. Promo codes that are provided are for a one time use only.

OUR GUARANTEE
We are proud of the quality of our pewter and stand behind every piece we produce. If you are not happy with your purchase from us for any reason, you may return it for a refund (with receipt), replacement, or exchange. Please call us toll-free at (800)-222-3142 ext. 249 to obtain instructions or discuss with us how we can make your experience better.

DELIVERY
Due to the handcrafted nature of each piece of pewter, orders take up to 5 days to process and leave our Vermont workshop. If you have a specific deadline please let us know the desired date. Please order early for holidays and other events.

SHIPPING
We ship via USPS and UPS which normally takes about 7-10 days for delivery. For faster delivery, we can ship your order UPS 3 day for an additional $15, UPS 2 day for an additional $25, or UPS Overnight for an additional $35 charge. At check out, expedited shipping will be an option that you can select.

SALES TAX
Sales tax will be added to orders shipped to Connecticut, Maine, Maryland, Vermont, and Virginia addresses.

CLAIMS
We pack your orders with great care. However, if you are unsatisfied with your order in any way, please call our customer service department within 10 days of receipt for further instructions.

Important: Please retain all packing materials for damage and shortage claims until the claim is resolved.

RETURNS AND EXCHANGES
Sorry, after a piece has been engraved it cannot be returned.
The customer is responsible for shipping the item(s) back to Danforth. Please include the original packing slip with your return shipment and the reason for the return.

Please send the package securely wrapped to:

Danforth Pewter, Attn: Shipping/Returns, 52 Seymour Street, Middlebury, Vermont 05753

HOW TO PLACE GIFT ORDERS
We are happy to ship your gifts directly. The on-line order form has a comments section where your gift message can be included at no charge. Every piece of Danforth Pewter holloware comes in a protective styrofoam pouch and is gift boxed for your recipient. We also enclose a card that gives care instructions and a short biographical sketch. Please fill in the shipping address section of the order form with the gift address.

AMAZON STOREFRONT
Please visit our storefront on Amazon.

DELIVERY CHARGES
These charges will be calculated automatically when you place your order online. Delivery charges are based on total order value. Expedited shipping options are available for an additional charge. Click to see all shipping information.

Please call for shipping charges when:
  • Large orders require additional or oversized boxes.
  • Orders are being shipped outside the 48 contiguous states. (Please note: We are not responsible for customs fees when shipping outside the US)

WHOLESALE ORDERS
To place a wholesale order, please login to your online account or call customer service. You can also place an express order here.

© Copyright 2021 Danforth Pewter. All Rights Reserved.