We take pride in the quality of our pewter products and stand behind every piece we produce. If you receive a product and are not satisfied, please reach out to customer service within 10 business days so that we can resolve the issue for you with an exchange or a full refund. We will replace any items that arrive damaged, have missing parts/pieces, are not to your expectations based on product description, internal order entry error, or incorrectly engraved items from error on our part as well. We will cover the cost of shipping for any of these instances. For any damaged items, we will request that they are returned back to us first before replacing. If there is a time sensitive matter, we are happy to discuss other arrangements.
Please keep in mind that our guarantee does not cover general wear and tear or the natural patina (darkening) that pewter takes on over time. For any items such as barware, lighting, living, and dining that could use a little sprucing up, we can most of the time refinish/repair them for a $40 an hour fee, $20 minimum. We typically will refinish/repair items that have small dents, scratches, and oxidization.
If you have purchased an item(s) that came with instructions, please be sure to follow them completely. Upon following instructions carefully, should your item(s) stop working correctly or happen to fall apart, we will also cover the cost of any shipping and replacements or repairs.
If you receive an item that you do not like or decide you don’t want, you will be responsible for the cost of shipping the item back to us and only reimbursed the amount paid for that item. The item being returned must have been purchased within the last 30 days and be unused. Oil lamps should not have wicks that are burned or oil in the base of the lamp.
If you have any questions, concerns, or run into any of the above, please contact customer service by email at firstname.lastname@example.org or call (800) 222-3142 extension 249. Please have your order number ready for reference when reaching out.
Don’t forget, if you have questions on how to properly care for your pewter please visit our FAQ page, call, or send us an email.