Job Opportunities

Pewter Peddlers and Proud People Pleasers (a.k.a. Customer Service Representatives)

We seek energetic, solution-oriented passionate people with a flair for conversation and a passion for handcrafted products to support the sales and marketing efforts of Danforth. Do you like to talk on the phone? Are you the one who says, "Don't worry, I can take care of that," when something goes awry? We'd like to talk with you! Part and full time availability will be considered for the right personality and willingness to learn and grow.

The summary of our search is that we seek someone who will make people happy and be proud to sell our products.

Job functions:

• Love selling pewter! Meet personal/team sales targets and call handling quotas
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution and fixing the problem for ever
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large numbers of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records

Requirements:

• Proven customer support experience
• Track record of exceeding quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Please send your resume to Sarah Dunn, VP Marketing & Sales