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What do you look for when you look for a job? What’s most important to you? If you seek a company that values and produces handcrafted items, honors tradition but is focused on the future and is passionate about sustainability and social responsibility, Danforth might be a great fit for you!

 

Explore who we are  (this video says it all), take a look at our open positions and if something seems like it might be right for you, apply today!

 

Customer Service Representatives, Full & Part Time Positions available

The holidays are busy in the gift business! We seek energetic, solution-oriented, passionate people with a flair for conversation and a passion for handcrafted products to support the sales and marketing efforts of Danforth Pewter.

Job functions:

  • Assist customers by phone/email/chat in order placing, refunds, repairs, exchanges, and general inquiries
  • Open and maintain customer accounts
  • Go the extra mile to engage customers (upselling)
  • Process payments
  • Secondary duties to be assigned based on call volume

Requirements:

  • Customer service experience
  • Strong phone contact handling skills and active listening
  • Excellent communication skills both verbal and written
  • Ability to multi-task & prioritize tasks
  • General computer knowledge/skills
  • High school diploma or equivalent; college degree preferred

Job Types: Full-time & Part-Time, Temporary

Experience:

  • relevant: 1 year (Required)
  • call center: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)

Additional Compensation:

  • Employee Discounts
  • Potential Bonus

Communication method(s) used:

  • Email
  • Phone
  • Chat

Employment Length:

  • Oct/Nov – Dec. 25th

Work Environment:

  • Working alone and with a team

This Company Describes Its Culture as:

  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative
  • Outcome-oriented -- results-focused with strong performance culture

Schedule:

  • Monday to Friday (daytime hours)
  • Weekend availability required from time to time (typically a short shift on Saturday)

 

Please send your resume to sales@danforthpewter.com

 

 

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