Job Opportunities

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What do you look for when you look for a job? What’s most important to you? If you seek a company that values and produces handcrafted items, honors tradition but is focused on the future and is passionate about sustainability and social responsibility, Danforth might be a great fit for you!

 

Explore who we are  (this video says it all), take a look at our open positions and if something seems like it might be right for you, apply today!

 

Customer Service Representatives, Full & Part Time Positions available

The holidays are busy in the gift business! We seek energetic, solution-oriented, passionate people with a flair for conversation and a passion for handcrafted products to support the sales and marketing efforts of Danforth Pewter.

Job functions:

• Assist customers by phone/email/chat in order placing, refunds, repairs, exchanges, and general inquiries
• Open and maintain customer accounts
• Go the extra mile to engage customers (upselling)
• Process payments
• Secondary duties to be assigned based on call volume

Requirements:

• Customer service experience
• Strong phone contact handling skills and active listening
• Excellent communication skills both verbal and written
• Ability to multi-task & prioritize tasks
• General computer knowledge/skills
• High school diploma or equivalent; college degree preferred

Job Types: Full-time & Part-Time, Temporary

Experience:

• relevant: 1 year (Required)
• call center: 1 year (Preferred)
• Customer Service: 1 year (Required)

Education:

• High school or equivalent (Required)

Additional Compensation:

• Employee Discounts
• Potential Bonus

Communication method(s) used:

• Email
• Phone
• Chat

Employment Length:

• Oct/Nov – Dec. 25^th

Work Environment:

• Working alone and with a team

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
• Outcome-oriented -- results-focused with strong performance culture

Schedule:

• Monday to Friday (daytime hours)
• Weekend availability required from time to time (typically a short shift on Saturday)

 

Please send your resume to sales@danforthpewter.com