We take pride in the quality of our pewter products and stand behind every piece we produce. If you receive a product and are not satisfied with the quality of a Danforth product or our craftmanship, please contact us right away so we can resolve the issue. Above all else, we want you to be satisfied with our product and your experience.
Danforth Pewter
52 Seymour Street
Middlebury, Vermont, 05753
info@danforthpewter.com
800-222-3142
We're here, in Vermont, able to assist you, Monday to Friday, 8:30 a.m. to 5 p.m., Eastern time.
Please contact Customer Service before initiating any returns or exchanges by mail. Returns/exchanges received without return order information may be misprocessed or lost.
We will replace any items that arrive damaged, are missing parts/pieces, are not to your expectations based on product description, are incorrect due to order entry error, or are incorrectly engraved due to our error. If this happens, contact Danforth Pewter Customer Service at info@danforthpewter.com or 800-222-3142 within 30 days and we will make it right. We will need your order number, email confirmation, or a receipt from a Danforth store. In some cases, we may ask you to return the damaged or incorrect item to Danforth. We will cover the cost of shipping for any of these instances.
Exchanges and returns can be made in person at any of Danforth's nine store locations, or through the mail with Customer Service in Middlebury, Vermont.
The exchange or return needs to be initiated within 30 days of receipt or purchase. You may exchange the item(s) or receive a refund back to your original form of payment. The refund amount will reflect any discounts at time of original purchase.
You will need to provide original proof of purchase from Danforth. Product must be unused and in original packaging. You will be responsible for return shipping of the item(s) you wish to exchange or return. Promotional discounts on original purchase will be honored on exchange or return items of equal or lower price.
Contact us prior to initiating any exchanges or returns at info@danforthpewter.com or 800-222-3142. If you purchased the item at one of our retail locations, you could also contact them.
The following are considered final sale and cannot be exchanged or returned:
If we cannot find original proof of purchase from Danforth, you may not be able to exchange or return items or you may only be issued store credit in the amount of the last known selling price how do we issue store credits? Gift cards? rather than a refund.
Gift Returns can be made in person at any of Danforth’s nine store locations, or through the mail with Customer Service in Middlebury, Vermont within 30 days of receipt.
Gift recipients can exchange unwanted gift for items of equal value or receive Danforth credit equal to the original purchase price. Product must be in new condition with a gift receipt, order ID, or identifying information about the person who purchased the item(s).
Any Danforth items purchased from a 3rd party retailer should be returned to the original place of purchase unless you have been otherwise instructed.
If you have any questions before making a purchase chat with our online operators to get more information.
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